January 5, 2024 | Company News

SES Westfield London is OPEN

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The inauguration of the Samsung Experience Store at Westfield London marked the commencement of an exciting journey into the realm of innovation and customer-centric excellence. With eager anticipation, a lengthy queue of customers eagerly awaited the grand opening last Friday, setting the stage for an unforgettable inaugural week that surpassed all expectations.

Samsung Experience Store, London

From the moment the doors swung open, a wave of enthusiasm swept through the store, as customers were warmly welcomed into a world brimming with cutting-edge technology and unparalleled service. Throughout the week, our dedicated team spared no effort in ensuring that every visitor experienced nothing short of excellence, leaving an indelible mark on their minds and hearts.

The resounding success of our inaugural week stands as a testament to the collective efforts of all involved. Each member of the team played an integral role in orchestrating a seamless experience, from the meticulous planning by PRS Recruitment, PRS L&D, and PRS Solutions, to the strategic initiatives executed by the Marketing, Services, and Ops teams.

Samsung Experience Store, Westfield, London - Escalator

A heartfelt commendation is due to our esteemed colleagues at Westfield London, whose unwavering dedication and collaboration contributed significantly to the success of our endeavor. Their commitment to excellence and teamwork exemplifies the core values that define our brand.

As we reflect on the accomplishments of our first week, we extend our sincerest gratitude to everyone who contributed to this momentous achievement. Together, we have set a precedent for excellence and innovation that will continue to resonate with our customers for years to come.

Looking ahead, we remain steadfast in our commitment to delivering unparalleled experiences and pioneering solutions that enrich the lives of our customers. With boundless enthusiasm and unwavering determination, we embark on the next chapter of our journey, confident in our ability to redefine the boundaries of what’s possible in the world of technology and customer service.

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Wishing all of our colleagues and customers a very Happy Easter!

For those celebrating, we hope you have a wonderful time spent with your loved ones

#Samsungexperiencestores #Easter #PRSPeople
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Wishing all of our Jewish colleagues and customers who are celebrating a very Happy Passover ( Pesach)

Chag Sameach!

#Passover #Samsungexperiencestores #PRSPeople #enjoythematzah
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🎉 PRS Turns 8! 🎉

As we wrap up 8 days of Celebrating the Faces Behind 8 Years of PRS, we’re shining the spotlight on none other than our Head of People and Culture, Neil Doolan ✨

Neil has been instrumental in shaping the incredible culture we have at PRS today, promoting growth, engagement, and a true sense of community. 💙

A huge thank you to Neil and all our OGs who have been part of this journey from day one – PRS wouldn’t be the same without you! 🙌

Watch Neil's journey here!

#PRS8Years #CelebratingOurPeople #OGsofPRS #ThankYou #TeamPRS #samsungexperiencestores
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Let's learn about Ben's journey!
On my first day, I remember being in a bit of bewilderment. I had been working at Curry's on the Knowhow desk for a while, feeling stuck and demotivated. Walking into the Samsung store felt like a fresh start and the start to something I didn't quite understand yet. 
 I was originally hired to be a L1 colleague who would also be trained in L2, however it came clear after my first couple of shifts that the full time L2 role was the fit for me. I loved the repair process learned under Ryan the other L2 instore. I don't think I would have picked it up as quick without him. 
 
My first 3years was spent in Leicester, using every opportunity to learn and become better. I ended up supporting other stores and service leadership to help with content creation. Everything I learnt I put back into making the repair centre in Leicester better. An opportunity came up to support with Stratford's NSO and i ended up in London delivering training I had written. Just before Covid I was involved with Bristol's opening. Once restrictions started to ease I was shipped to Bristol to support with the store opening and keep the repair centre operating during a weird time. 
 
When the role for Service and Solutions executive came up, I was immediately throwing my hat in . The work I had put in, the lessons I had learnt and the experience helped me show my ability to do the role on offer. 
 
Last couple of years have had a huge focus for me on training. I've developed in person L1 training, worked alongside the Solutions team to develop and deliver on the L1 Learning Journey E-Learning and agree process to RA with the team at Samsung. Developed the L2 training, delivering and coaching to get colleagues signed off. It feels crazy to me to know so many colleagues will have interacted with training I have developed. Training is always developing
 It helps getting to meet and interact with nearly every member in the business in one way or another. Its one of the things I love, I know if I need support I am confident they will do what they can to help. 
I am excited for what comes next

#samsungexperiencestores #prspeople #culture
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On behalf of all of us at PRS, we would like to wish all of our colleagues and customers celebrating, Eid Mubarak! May it bring you all peace and happiness!

#eid #prspeople #samsungexperiencestores #culture #eidmubarak
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