January 5, 2024 | Company News

SES Westfield London is OPEN

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The inauguration of the Samsung Experience Store at Westfield London marked the commencement of an exciting journey into the realm of innovation and customer-centric excellence. With eager anticipation, a lengthy queue of customers eagerly awaited the grand opening last Friday, setting the stage for an unforgettable inaugural week that surpassed all expectations.

Samsung Experience Store, London

From the moment the doors swung open, a wave of enthusiasm swept through the store, as customers were warmly welcomed into a world brimming with cutting-edge technology and unparalleled service. Throughout the week, our dedicated team spared no effort in ensuring that every visitor experienced nothing short of excellence, leaving an indelible mark on their minds and hearts.

The resounding success of our inaugural week stands as a testament to the collective efforts of all involved. Each member of the team played an integral role in orchestrating a seamless experience, from the meticulous planning by PRS Recruitment, PRS L&D, and PRS Solutions, to the strategic initiatives executed by the Marketing, Services, and Ops teams.

Samsung Experience Store, Westfield, London - Escalator

A heartfelt commendation is due to our esteemed colleagues at Westfield London, whose unwavering dedication and collaboration contributed significantly to the success of our endeavor. Their commitment to excellence and teamwork exemplifies the core values that define our brand.

As we reflect on the accomplishments of our first week, we extend our sincerest gratitude to everyone who contributed to this momentous achievement. Together, we have set a precedent for excellence and innovation that will continue to resonate with our customers for years to come.

Looking ahead, we remain steadfast in our commitment to delivering unparalleled experiences and pioneering solutions that enrich the lives of our customers. With boundless enthusiasm and unwavering determination, we embark on the next chapter of our journey, confident in our ability to redefine the boundaries of what’s possible in the world of technology and customer service.

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See us on Instagram

'What has never changed at PRS&?'

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ We’re back with the final question for our Managing Director, Stephen Cochrane! ✨
In this final part we asked, 'What is one thing about PRS& which hasn't changed since day one?'

Watch below for his great response! 
 We also were able to squeeze in one more question - 'Which three words describe PRS& for you?
- Collaborative, Curious, Evolving

We couldn't agree more!
Thank you for sharing Stephen Cochrane, here's to many more years of being all of these! 🥳 

We will be back tomorrow to continue, “Celebrating the Faces Behind 8 Years of PRS” 🙌 

#PRS8Years #OGsofPRS #OurJourney 
#samsungexperiencestores 
#ourpeoplemakethedifference
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🎉 Welcome Back! 🎉

'What has been the biggest change or innovation?' 

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ We’re back with our Managing Director, Stephen Cochrane! ✨

Sharing some incredible insight so far, check out below when we asked - 'What has been the biggest change or innovation at PRS in your opinion?'

Tune in later today for the final part! 🙌 

#PRS8Years #OGsofPRS #OurJourney 
#samsungexperiencestores 
#ourpeoplemakethedifference
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PRS Turns 8! 🎉

'What drives you at PRS?'

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ Today, we find out all about our Managing Director, Stephen Cochrane! 

In Part three, he shares what has driven him over the past 8 years and continues to drive him into the future with PRS&!

Watch below and stay tuned for more insight from Steve today and from our PRS originals for the next 8 days, who show us what PRS& is all about! 

#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores 
#ourpeoplemakethedifference
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🎉 Welcome Back! 🎉

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ Today, we find out all about our Managing Director, Stephen Cochrane! ✨

We hope you enjoyed Part One, where Steve shared his first memories of PRS. 

Now, in Part Two, he takes us through the reasons for the creation of PRS itself! 🚀

Watch below and stay tuned for more insight from Steve and from our PRS originals for the next 8 days, who show us what PRS& is all about! 

#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores 
#ourpeoplemakethedifference
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🎉 What a Weekend – PRS Turns 8! 🎉

After an amazing weekend of celebrations, we’re keeping the party going all week long! Not only will we be sharing highlights from the celebrations, but we’re also thrilled to kick off “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on our incredible OGs who have shaped PRS since day one. 💙

✨ Today, we spotlight our Managing Director, Stephen Cochrane! ✨

In Part One, Steve shares his very first memories of PRS – watch below! 🎥 

Stay tuned for Part Two coming soon! 👀

#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores #ourpeoplemakethedifference
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🎉 Today, PRS& is Turning 8 – Happy Birthday PRS& 🎉
Since our birthday falls on a Saturday this year, we’re keeping the celebrations going for the next week! 🙌

This year, we’re shining a spotlight on some of the incredible colleagues who have been with us since the very beginning – the faces behind 8 years of PRS who have helped us grow and thrive into what we are today. 💙

 Keep an eye on our socials from Monday 24th, as we dedicate 8 days to celebrating our OGs of PRS! We’ll also be sharing snapshots from the birthday celebrations across all of the stores and head office – so get ready for a week full of appreciation, memories, and fun! 🎊
For now, check out just how far PRS& has come by watching our video below! 🚀

#PRS8Years #CelebratingOurPeople #PRSOGs #ThankYou #samsungexperiencestores #ourpeoplemakethedifference
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PRS SES at Samsung’s National Trainer Summit!

Earlier this year, 13 incredible delegates represented PRS at Samsung's National Trainer Summit. Over two days, they got exclusive hands-on time with the brand-new Galaxy S25 series, working closely with Samsung national training team to soak up all the knowledge to prepare for launch!

🎉 A huge thank you to:

👉 Elliot ( SES Leicester), Sam (SES Norwich), Owen (L&D), Reuben (SES Stratford), Jena (Contact Centre), Wale (SES Oxford Street), Joe (SES Edinburgh), Keith (SES Liverpool), Dylan (L&D), Jack ( SES Bristol), Lewis (SES Trafford), Mike (SES), Zaman (SES Westfield London), and Nasim (SES Canary Wharf).

Looking forward to the next one! 🚀

At SES, when a major launch like this approaches, the preparation behind the scenes is immense. The work done by PRS L&D ensures every SES colleague can have effortless, confident conversations with customers. From roadshow training delivered by Owen and Dylan to post-Galaxy Unpacked follow-up training, every step is meticulously planned and executed.

👏 Well done to our L&D team, Owen Clayton and Dylan Solomon—on to the next challenge! 💪

#Samsungexperiencestores #PRS #GalaxyS25 #NationalTrainerSummit #prspeople #excitingtimes #samsungunpacked #technews #technology #samsunggalaxy
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🏃‍♂️ @ditchstagram7 , our General Manager at SES Trafford, is running the race of his life this Sunday – all in aid of @mindcharity , the national charity PRS& proudly supports! 💙
If you’d like to show your support and donate, go to this link 👉 

https://www.justgiving.com/fundraising/prsliverpool202324

Josh, we are so proud of you – we can’t wait to see those epic finishing line shots! 🙌👏💪
#GoJosh #MindCharity #ProudMoment TeamSES #samsungexperiencestores #ourpeoplemakethedifference
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