News from PRS&
The inauguration of the Samsung Experience Store at Westfield London marked the commencement of an exciting journey into the realm of innovation and customer-centric excellence. With eager anticipation, a lengthy queue of customers eagerly awaited the grand opening...
On the brink of the grand opening of SES Westfield London on Friday, January 5th, the excitement is palpable! As we eagerly anticipate this momentous occasion, it's essential to extend our heartfelt gratitude and congratulations to every individual who has contributed...
Come join us on our social media platforms to catch a glimpse of our PRS Wrapped 2023 Reel! This past year has been an absolute whirlwind of firsts, milestones, and countless other noteworthy moments that we've been eager to share. Unfortunately, even with all the...
Today marks a historic day for the smartphone industry as Samsung has officially released its latest Galaxy smartphones. The new Galaxy phones are the epitome of innovation, design, and technology. The release of these new devices is a testament to Samsung's...
Matyas's video introducing the new galaxy phones is a true celebration of innovation and technology. In this video, Matyas showcases the latest addition to the galaxy line of phones, and it is nothing short of amazing. With its sleek design and advanced features,...
PRS was all about the festive season yesterday, celebrating Christmas Jumper Day across the business and it was a massive success - we even beat last year’s target donations raised for Save the Children Charity by a mile! We are so proud of our teams! There were some...
On Friday 21st October 2022 we announced our approach to supporting our colleagues through the 'cost of living crisis', with a pay increase for the majority, effective 1st November 2022. Over the past year we have been keeping a close eye on inflation, announcements...
The Oxford Street Samsung Experience Store was closed for refit for a couple of months. Being one of our flagship stores, it was felt we needed to freshen it up with a new design. More digital screens, more room for accessories and ecosystem products but most...
We launched our first, PRS staffed and facilitated West London Pop Up in August this year. The Pop Up housed the latest tech Samsung had to offer and proved a huge hit with local shoppers. We served numerous customers who were able to try out the new devices we had on...
Wishing all of our Jewish colleagues and customers who are celebrating a very Happy Passover ( Pesach)
Chag Sameach!
#Passover #Samsungexperiencestores #PRSPeople #enjoythematzah
Eid Mubarak from all of us at PRS, we hope those who celebrated had a wonderful time with friends and family!
#eidmubarak #samsungexperiencestores #prspeople
🎉 PRS Turns 8! 🎉
What a week it’s been! As we wrap up our 8th birthday celebrations, here’s one final look back at an incredible week filled with amazing moments, amazing treats, and most importantly, amazing people! 💙
A huge thank you to everyone who has been part of the journey – here’s to the next chapter of PRS&!
#PRS8Years #CelebratingSuccess #TeamPRS #ThankYou #OntoTheNext #samsungexperiencestores
🎉 PRS Turns 8! 🎉
As we wrap up 8 days of Celebrating the Faces Behind 8 Years of PRS, we’re shining the spotlight on none other than our Head of People and Culture, Neil Doolan ✨
Neil has been instrumental in shaping the incredible culture we have at PRS today, promoting growth, engagement, and a true sense of community. 💙
A huge thank you to Neil and all our OGs who have been part of this journey from day one – PRS wouldn’t be the same without you! 🙌
Watch Neil`s journey here!
#PRS8Years #CelebratingOurPeople #OGsofPRS #ThankYou #TeamPRS #samsungexperiencestores
PRS Turns 8! 🎉
✨ In our penultimate day of Celebrating our OGs, today, we’re shining the spotlight on none other than our Retail Operations Manager, Rich Blakey✨
His face is so well known at PRS by all of our colleagues and has played such an integral role in helping to make PRS& the success it is today!
Read about his journey!
What do you remember about your very first day?
The first day for myself and my team at the time was hard to pin down, this really was a whirlwind of Engagement, Change, Training and Set up ahead of opening the Doors on our new Environments for the first time.
What made you decide to join PRS, and what has kept you here for 8 years?
I was very much at a crossroads in my career, I felt I was below deck on an Oil Tanker that was unwilling or incapable of changing direction to suit the retail climate.
From the very first presentation from the PRS SLT on the corner of Tottenham Court Road/Oxford St, I felt as though I had the opportunity to jump aboard a Speedboat willing and able to hop the waves of the changing face of retail, ensuring it had the customer`s decisions front and central which in turn would deliver performance.
How has your role evolved over the years?
I feel extremely fortunate to have had the opportunity to organically evolve, grow and develop over that last 8 years seeing my role naturally develop from Store Manager through to my current role.
What’s the biggest innovation or change you’ve seen at PRS?
Unable to pin this one down to one, we have achieved So much at every level of the business.
What’s one thing about PRS that hasn’t changed since day one?
Our absolute commitment to ensure that our colleagues and customers alike are treated with dignity, humility and at the forefront of every decision.
If you could describe PRS in three words, what would they be?
Tenaciously Customer Focused
#PRS8Years
#OGsofPRS
#OurJourney
#samsungexperiencestores
🎉 PRS Turns 8! 🎉
✨ Today, we’re shining the spotlight two incredible colleagues who have been an integral part of making PRS what is is today! Tracey Finch Head of Merchandising and Supply and Susan Nasili, Assistant Accountant
Let`s learn about Susan`s journey!
My first day I came into what we had called the war room (which was a little office with a boardroom table in it which we all sat around). We were still working out the logistic of the stores opening under our management when I started. I’m sure I made an amazing impression on Steve Cochrane when he was holding a meeting and I nearly fell off my chair 😉
I joined PRS as it was an exciting opportunity to join a brand new company and really help shape the structure in which the head of the company had envisioned.
I love my role within PRS, I manage all the cash received in from all stores, call centre and B2B. Making sure we have received all the funds, and ironing out any problems where we haven’t. I also manage the purchase ledger and make sure we pay all our suppliers on time.
PRS has always been a very friendly & supportive place to work. Having become a single mum of 4 gorgeous boys due to the breakdown of my marriage whilst working here, I always felt like PRS took care of me and my needs which helped me to do my job as well as I have done during that period of my life.
#PRS8Years
#OGsofPRS
#OurJourney
#samsungexperiencestores
#ourpeoplemakethedifference
✨ Today, we’re shining the spotlight two incredible colleagues who have been an integral part of making PRS what is is today! Tracey Finch Head of Merchandising and Supply and Susan Nasili, Assistant Accountant
Let`s learn about Tracey`s journey!
My first day
I arrived at Network House just before Christmas to meet the directors and other heads supporting
the start of the PRS & Samsung journey. Immediately, we started working on our “department strategy”. It was a long time ago now but I remember there were a lot of post notes flying around.
For about 3 months we worked in a meeting room, all sitting around a big table, working towards opening the PRS stores in March.
It was full on but a thoroughly unique experience for me and my career to date.
Once launched, it was expected for some of us to move on, as our key role was to we had set up key processes but was offered a full-time role, which I was delighted to accept.
How my role has evolved
I started running the department by myself. After the first year, I recruited an assistant,
8 years later, we are now a team of 4.
Biggest change /innovation for PRS
PRS have invested in system developments over the years. I facilitated the deployment of Cognos about 4 years ago, from which we now use a full suite of reports for daily reporting and in depth analysis.
More recently I supported launching the stores colleague dashboard and soon, a new and improved Store dashboard to support driving store performances.
3 years ago, I secured a budget to transfer the stock planning to a licenced tool which I had custom built. This provides my team with a robust tool to forecast and plan intake effectively for general weekly demand and key events delivering consistent great in store availability.
Key to success
PRS continues to improve year on year, as we continuously review how we do things as we face into challenging times.
What hasn’t changed …. is the people. The leadership team has seen few changes.
The Head office team is small but we all support each other and understand where each others strengths lie. We have some fun events along the way too, to celebrate our success.
3 words to describe PRS
“BEING THE BEST”
Let`s learn about Ben`s journey!
On my first day, I remember being in a bit of bewilderment. I had been working at Curry`s on the Knowhow desk for a while, feeling stuck and demotivated. Walking into the Samsung store felt like a fresh start and the start to something I didn`t quite understand yet.
I was originally hired to be a L1 colleague who would also be trained in L2, however it came clear after my first couple of shifts that the full time L2 role was the fit for me. I loved the repair process learned under Ryan the other L2 instore. I don`t think I would have picked it up as quick without him.
My first 3years was spent in Leicester, using every opportunity to learn and become better. I ended up supporting other stores and service leadership to help with content creation. Everything I learnt I put back into making the repair centre in Leicester better. An opportunity came up to support with Stratford`s NSO and i ended up in London delivering training I had written. Just before Covid I was involved with Bristol`s opening. Once restrictions started to ease I was shipped to Bristol to support with the store opening and keep the repair centre operating during a weird time.
When the role for Service and Solutions executive came up, I was immediately throwing my hat in . The work I had put in, the lessons I had learnt and the experience helped me show my ability to do the role on offer.
Last couple of years have had a huge focus for me on training. I`ve developed in person L1 training, worked alongside the Solutions team to develop and deliver on the L1 Learning Journey E-Learning and agree process to RA with the team at Samsung. Developed the L2 training, delivering and coaching to get colleagues signed off. It feels crazy to me to know so many colleagues will have interacted with training I have developed. Training is always developing
It helps getting to meet and interact with nearly every member in the business in one way or another. Its one of the things I love, I know if I need support I am confident they will do what they can to help.
I am excited for what comes next
#samsungexperiencestores #prspeople #culture
🎉 PRS Turns 8! 🎉
✨ Today, we’re shining the spotlight on two of our service team who have helped to shape our service department and pave the way for all of our Repair Engineers! Ben Goodall and Lucy Garbett
Let`s find out about Lucy`s story!
What do you remember about your very first day?
I remember from when we became PRS, the journey and training of sending everyone to Unbound, an amazing experience, with first class engagement, meeting all the new teams and faces of PRS, and most certainly watching a guy in a space suit climbing over seats in the auditorium to then going back into stores, excitement of a rebrand, and opening those doors to welcome our customers back to SES.
I originally started my journey with Carphone Warehouse in 2010 as a part-time Sales Colleague. After a few years, an exciting opportunity arose with the launch of the first Samsung flagship stores
Over the past eight years, I’ve remained engaged and motivated by the incredible opportunities for growth, mentorship, and career advancement. The company’s dedication to innovation and excellence continues to inspire me every day.
My role has evolved significantly since I first started as a CPW Sales Colleague. Over the years, I’ve taken on various positions, including CSA, CEE, L1, L2, Smart Academy Trainer, Operations Manager, and Assistant Manager, leading to my current role as a Service and Solutions Executive. I’m committed to continuous growth and development, striving for further career advancement in the future.
The biggest change I’ve seen at PRS is the growth of job roles and career opportunities. The company has always supported employee development, opening new doors for people to learn and advance, which has shaped careers like mine.
One thing that has remained constant since day one is PRS’s dedication to innovation. The company has always been forward-thinking, continuously adopting new technologies and strategies to stay ahead. The strong culture of teamwork and support has never wavered,
PRS in three words?
Engaging, Rewarding, Inspiring
#PRS8Years
#OGsofPRS
#OurJourney
#samsungexperiencestores
#ourpeoplemakethedifference
On behalf of all of us at PRS, we would like to wish all of our colleagues and customers celebrating, Eid Mubarak! May it bring you all peace and happiness!
#eid #prspeople #samsungexperiencestores #culture #eidmubarak
🎉 PRS Turns 8! 🎉
What better way to celebrate than with some of the amazing faces that make PRS what it is today? 💙
From sweet treats to smiles all around, our stores and head office marked the occasion in true PRS style. Just a few snapshots here of the celebrations – and of course, the brilliant people behind them!
More to follow!
#samsungexperiencestores #ourpeoplemakethedifference #prspeople #ourbirthday
🎉 PRS Turns 8! 🎉
✨ Today, we’re shining the spotlight on none other than our Head of Retail, Ben Hudson! ✨
From the start, Ben’s leadership and passion have played a huge role in helping to shape PRS into what it is today. Read his story below!
What do you remember about your very first day?
It was a big step for me, in my career. Whilst not my first in a field role, it was a significant step in terms of responsibility. Imposter syndrome was a constant battle. The most significant realisation on day one, was the scale of what needed to be achieved, the stakes of failure and the short time we had to pull everything together. Literally building an operational business, within three months. The team were and still are, amazing.
What made you decide to join PRS, and what has kept you here?
The invite came and it was the right time in my career. There are three things that keep me here. Firstly, constant challenge and amount I have been able to develop over the years. Second, the excitement of, so clearly, being able to see the amount of opportunity to grow what both SES and PRS do. Third, the people. We have great people in the business, I really enjoy supporting people’s careers, whether that’s directly training, or more broadly creating opportunities for people to grow themselves. It feels good to look back over the years, seeing what has been achieved and knowing the challenging circumstances it was achieved in.
How has your role evolved ?
In the early days I was solely responsible for the thirteen stores, at the time, as well as the overall retail and operational plan. As the years have gone by, additional layers of support and line management have been introduced. This has resulted in my time directly in stores significantly reducing, with the time going into planning for the business. I do miss my time of supporting the stores.
What hasn`t changed?
Stepping up to the challenge. We have eight successful years of facing down challenges that come our way.
Describe PRS in three words
Entrepreneurial. Agile. Resilient.
#PRS8Years
#samsungexperiencestores
#ourpeoplemakethedifference
