Alex

🎉 PRS Turns 8! 🎉
✨ Today, we’re shining the spotlight on two of our service team who have helped to shape our service department and pave the way for all of our Repair Engineers! Ben Goodall and Lucy Garbett
Let`s find out about Lucy`s story!

What do you remember about your very first day?
I remember from when we became PRS, the journey and training of sending everyone to Unbound, an amazing experience, with first class engagement, meeting all the new teams and faces of PRS, and most certainly watching a guy in a space suit climbing over seats in the auditorium to then going back into stores, excitement of a rebrand, and opening those doors to welcome our customers back to SES.


I originally started my journey with Carphone Warehouse in 2010 as a part-time Sales Colleague. After a few years, an exciting opportunity arose with the launch of the first Samsung flagship stores
Over the past eight years, I’ve remained engaged and motivated by the incredible opportunities for growth, mentorship, and career advancement. The company’s dedication to innovation and excellence continues to inspire me every day.


My role has evolved significantly since I first started as a CPW Sales Colleague. Over the years, I’ve taken on various positions, including CSA, CEE, L1, L2, Smart Academy Trainer, Operations Manager, and Assistant Manager, leading to my current role as a Service and Solutions Executive. I’m committed to continuous growth and development, striving for further career advancement in the future.

The biggest change I’ve seen at PRS is the growth of job roles and career opportunities. The company has always supported employee development, opening new doors for people to learn and advance, which has shaped careers like mine.
One thing that has remained constant since day one is PRS’s dedication to innovation. The company has always been forward-thinking, continuously adopting new technologies and strategies to stay ahead. The strong culture of teamwork and support has never wavered,

PRS in three words?
Engaging, Rewarding, Inspiring

#PRS8Years
#OGsofPRS
#OurJourney
#samsungexperiencestores
#ourpeoplemakethedifference

🎉 PRS Turns 8! 🎉
What better way to celebrate than with some of the amazing faces that make PRS what it is today? 💙

From sweet treats to smiles all around, our stores and head office marked the occasion in true PRS style. Just a few snapshots here of the celebrations – and of course, the brilliant people behind them!
More to follow!

#samsungexperiencestores #ourpeoplemakethedifference #prspeople #ourbirthday

🎉 PRS Turns 8! 🎉
✨ Today, we’re shining the spotlight on none other than our Head of Retail, Ben Hudson! ✨
From the start, Ben’s leadership and passion have played a huge role in helping to shape PRS into what it is today. Read his story below!

What do you remember about your very first day?
It was a big step for me, in my career. Whilst not my first in a field role, it was a significant step in terms of responsibility. Imposter syndrome was a constant battle. The most significant realisation on day one, was the scale of what needed to be achieved, the stakes of failure and the short time we had to pull everything together. Literally building an operational business, within three months. The team were and still are, amazing.

What made you decide to join PRS, and what has kept you here?
The invite came and it was the right time in my career. There are three things that keep me here. Firstly, constant challenge and amount I have been able to develop over the years. Second, the excitement of, so clearly, being able to see the amount of opportunity to grow what both SES and PRS do. Third, the people. We have great people in the business, I really enjoy supporting people’s careers, whether that’s directly training, or more broadly creating opportunities for people to grow themselves. It feels good to look back over the years, seeing what has been achieved and knowing the challenging circumstances it was achieved in.

How has your role evolved ?
In the early days I was solely responsible for the thirteen stores, at the time, as well as the overall retail and operational plan. As the years have gone by, additional layers of support and line management have been introduced. This has resulted in my time directly in stores significantly reducing, with the time going into planning for the business. I do miss my time of supporting the stores.

What hasn`t changed?
Stepping up to the challenge. We have eight successful years of facing down challenges that come our way.

Describe PRS in three words
Entrepreneurial. Agile. Resilient.

#PRS8Years
#samsungexperiencestores
#ourpeoplemakethedifference

🎉 PRS Turns 8! 🎉

This week we are continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ Today, we spotlight two of our store based colleagues Komal Perwez Haque and Josh Ditchfield

Check out Josh`s story below!

What do you remember about your very first day?

My first day was as a pre existing AM staring at a pronto screen and thinking I am never going to be able to learn this and here I am 8 years on a General Manager and a certified pronto expert. Day One felt like a true breath of fresh air and felt like I truly worked for the brand.

What made you decide to join PRS, and what has kept you here for 8 years?

I joined because I saw a future in a company that was young and full of opportunity - in the years that have followed I like to think I have progressed along in keeping with the opportunities that was enabled to me and hopefully continue to do so for many years to come.



How has your role evolved over the years?

There are aspects of my role that will never leave me - nothing excites me more than hitting the shop floor and having the opportunity to be part of the success of the day - but more importantly I have evolved to operate in a way that allows me to control and influence my own business as a whole and be responsible both for the good and the bad. Becoming a better people manager and having the opportunity to grow and develop people both professionally and personally has been one of my proudest achievements in my career to date



What’s the biggest innovation or change you’ve seen at PRS?

Engagement culture - little things like cake being sent into store, perks rewards and savings, celebrating people within the company and allowing everyone to have their moment in the sunshine



What’s one thing about PRS that hasn’t changed since day one?

Nucleus remains the same - the main stayers who have been around since day one have all moved into roles above or grown the role they were in at the time

If you could describe PRS in three words, what would they be?

Adaptive, People First and Ambitious

#PRS8Years #samsungexperiencestores

“Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ Today, we spotlight our Regional Management Team – Douglas Munro and Julia Ditchfield ✨

Check out Julia`s story below!

Julia Ditchfield

My first day working with PRS was at unbound and it was my 30th birthday!



I have stayed for 8 years because I work for a company that is partnered with a huge global brand and yet I am heard as a colleague. I have worked for some huge retailers and have never had the opportunity to really be a part of how we shape and build the business. Whereas PRS not only allows that, it encourages it.



I started as an SM in Market street then quicky progressed to take on the flagship store in TC. In 2019 I was promoted to a GM and had both Manchester stores. During Covid I supported our business team and have also managed our contact centre for a short time. My most recent role Is Regional Manager for the London stores.



I think our commitment to deliver great service through our great people has been the message since the beginning.



PRS in 3 words - Collaborative, Adaptable, Inclusive!

#PRS8Years

#OGsofPRS

#OurJourney

#samsungexperiencestores

#ourpeoplemakethedifference

🎉 PRS Turns 8! 🎉

After an amazing weekend of celebrations, we’re keeping the energy high all week long! 🎊
“Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ Today, we spotlight our Regional Management Team – Douglas Munro & Julia Ditchfield ✨

Both have had different journeys since the very beginning of PRS, but their dedication and impact have helped shape who we are today. 🙌

Take a look at Doug`s journey below and later on today, Julia will make her entrance!

Doug Munro

I still vividly recall walking toward the newly refurbished store, feeling a mix of excitement and curiosity about what lay ahead. I was paired up with Colin Burns again, which brought a sense of familiarity to the fresh start.

I joined PRS because it felt like a rare chance to be part of a start-up with real potential. The leadership stood out, people I genuinely wanted to work for, and I was drawn to the idea of contributing to a product focused business. What’s kept me here for eight years is that same uniqueness, the inspiring people driving the company, and the rewarding nature of being part of something so dynamic.

My journey at PRS has been anything but static. I started by opening the Edinburgh store, then took on a cluster role supporting Milton Keynes, Newcastle, and Leeds. Over time, I found myself guiding incoming managers, working in Oxford St support, and stepping into a Regional Manager role. Later, I covered all stores before returning to RM for Region 1 with a different store split. It’s been a whirlwind of growth and adaptation.
The most striking change has been the growth in our teams and the incredible level of internal progression. It’s inspiring to see how much we’ve expanded and how many opportunities have opened up for people within the company
It`s not so much innovation, but our adaptive process responding to shifting customer behaviours, the economy, and the willingness to experiment and learn from setbacks. Our ability to progress!

#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores #ourpeoplemakethedifference