December 29, 2023 | Company News

SES Westfield London is almost here

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On the brink of the grand opening of SES Westfield London on Friday, January 5th, the excitement is palpable! As we eagerly anticipate this momentous occasion, it’s essential to extend our heartfelt gratitude and congratulations to every individual who has contributed to making this endeavour a reality.

Samsung Experience Store, Westfield, London

To the dedicated team behind the scenes, your hard work and unwavering commitment have been instrumental in preparing this shiny new store for its debut. Each member has played a pivotal role in ensuring that all aspects of the opening are meticulously planned and flawlessly executed.

As the doors of SES Westfield London prepare to swing open, we want to extend our sincerest wishes for success to the entire team. With your collective effort and dedication, you possess all the necessary tools to transform this store into a beacon of excellence in the retail landscape.

The anticipation of witnessing SES Westfield London achieve remarkable feats is overwhelming. We are confident that under your capable leadership, this store will surpass all expectations and redefine excellence in customer service and retail experience.

A special round of applause is in order for the departments that have gone above and beyond in preparing for this momentous occasion. Recruitment, L&D, Services, Marketing, Solutions, and Ops – your collaborative efforts have been nothing short of extraordinary. Your expertise and dedication have set the bar high, showcasing your unwavering commitment to excellence.

Samsung Experience Store - Smartphones

As we embark on this new chapter, let us carry forward the spirit of teamwork, innovation, and excellence that has brought us to this moment. Together, we will write a new success story with SES Westfield London, and we cannot wait to witness the incredible achievements that lie ahead. Congratulations to all, and here’s to a prosperous future filled with boundless opportunities!

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Let's learn about Ben's journey!
On my first day, I remember being in a bit of bewilderment. I had been working at Curry's on the Knowhow desk for a while, feeling stuck and demotivated. Walking into the Samsung store felt like a fresh start and the start to something I didn't quite understand yet. 
 I was originally hired to be a L1 colleague who would also be trained in L2, however it came clear after my first couple of shifts that the full time L2 role was the fit for me. I loved the repair process learned under Ryan the other L2 instore. I don't think I would have picked it up as quick without him. 
 
My first 3years was spent in Leicester, using every opportunity to learn and become better. I ended up supporting other stores and service leadership to help with content creation. Everything I learnt I put back into making the repair centre in Leicester better. An opportunity came up to support with Stratford's NSO and i ended up in London delivering training I had written. Just before Covid I was involved with Bristol's opening. Once restrictions started to ease I was shipped to Bristol to support with the store opening and keep the repair centre operating during a weird time. 
 
When the role for Service and Solutions executive came up, I was immediately throwing my hat in . The work I had put in, the lessons I had learnt and the experience helped me show my ability to do the role on offer. 
 
Last couple of years have had a huge focus for me on training. I've developed in person L1 training, worked alongside the Solutions team to develop and deliver on the L1 Learning Journey E-Learning and agree process to RA with the team at Samsung. Developed the L2 training, delivering and coaching to get colleagues signed off. It feels crazy to me to know so many colleagues will have interacted with training I have developed. Training is always developing
 It helps getting to meet and interact with nearly every member in the business in one way or another. Its one of the things I love, I know if I need support I am confident they will do what they can to help. 
I am excited for what comes next

#samsungexperiencestores #prspeople #culture
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On behalf of all of us at PRS, we would like to wish all of our colleagues and customers celebrating, Eid Mubarak! May it bring you all peace and happiness!

#eid #prspeople #samsungexperiencestores #culture #eidmubarak
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🎉 PRS Turns 8! 🎉
This week we are continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

What do you remember about your very first day?

Although it has been such a long time since I started my journey as an L1 engineer at SES Oxford Street, I still remember that fine summer morning I came for my first shift and was introduced to the team by the management during the morning brief.
I was very excited but also a bit nervous about working in a location like Oxford street where the environment is very fast paced and we get customers who come from all around the world.

How has your role evolved over the years?
I started in 2017 as an L1 Engineer, being at the Front of House, helping people with software issues, later on I was given the role of service admin and Middle of House in the Service department. Handling incoming and outgoing parts deliveries and acting as a middle person between the Level1 and Level 2 Engineers.

In 2018 I went on the Level 2 training at the Samsung HQ and was officially signed off as a Level2 Engineer and since then I have repaired countless phones, tablets, watches etc.

What’s the biggest innovation or change you’ve seen at PRS?
The way the Samsung eco system is promoted , there is always something new being introduced in the products which helps customer with things like accessibility , having a healthy lifestyle and leisure .
And the colleagues get to try and enjoy these products with seeded devices

What’s one thing about PRS that hasn’t changed since day one?
Diversity and inclusion.
We have people from different backgrounds, and we celebrate all of them equally.

If you could describe PRS in three words, what would they be?
Great Customer Care 
Innovative 
Diverse

#PRS8Years 
#OGsofPRS 
#OurJourney
#samsungexperiencestores 
#ourpeoplemakethedifference
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'What has never changed at PRS&?'

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ We’re back with the final question for our Managing Director, Stephen Cochrane! ✨
In this final part we asked, 'What is one thing about PRS& which hasn't changed since day one?'

Watch below for his great response! 
 We also were able to squeeze in one more question - 'Which three words describe PRS& for you?
- Collaborative, Curious, Evolving

We couldn't agree more!
Thank you for sharing Stephen Cochrane, here's to many more years of being all of these! 🥳 

We will be back tomorrow to continue, “Celebrating the Faces Behind 8 Years of PRS” 🙌 

#PRS8Years #OGsofPRS #OurJourney 
#samsungexperiencestores 
#ourpeoplemakethedifference
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🎉 Welcome Back! 🎉

'What has been the biggest change or innovation?' 

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ We’re back with our Managing Director, Stephen Cochrane! ✨

Sharing some incredible insight so far, check out below when we asked - 'What has been the biggest change or innovation at PRS in your opinion?'

Tune in later today for the final part! 🙌 

#PRS8Years #OGsofPRS #OurJourney 
#samsungexperiencestores 
#ourpeoplemakethedifference
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PRS Turns 8! 🎉

'What drives you at PRS?'

We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙

✨ Today, we find out all about our Managing Director, Stephen Cochrane! 

In Part three, he shares what has driven him over the past 8 years and continues to drive him into the future with PRS&!

Watch below and stay tuned for more insight from Steve today and from our PRS originals for the next 8 days, who show us what PRS& is all about! 

#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores 
#ourpeoplemakethedifference
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