Introduce your brand to the high street
…and beyond
We are Partner Retail Services
PRS& provides retail services to the world’s leading technology brands.
Partner Retail Services
Enabling people to see and touch the world of technological possibilities.
We’ve developed a market leading end-to-end retail solution, handling every step of your customers’ journey. You can expect unrivalled delivery of all core retail activities; from streamlining the supply chain to in-store innovations that elevate the customer experience to new levels.
Our Mission
This simple goal is achieved by our straightforward approach: to blend brilliant products and even more brilliant people in an environment that will unlock the potential of both.
Our inspiring stores and knowledgeable people will enable your customers to fully realise the amazing potential of your products.
At the heart of the business is our passion for enabling people to see and touch the world of technological possibilities.
We place your products into your customers’ hands so that they can interact with them, experience them and share our passion for them.
Let us manage your retail service for you, so that you can focus on what you’re good at: developing world-class technology products.
Who we work with

PRS& Samsung
We have a shared passion for enhancing consumers’ lives with Samsung’s cutting-edge range of connected technologies.
Our high-street, shopping centre and retail studio executions are playgrounds for innovation, designed to encourage hands-on product experience. Our PRS& Samsung colleagues elevate the retail experience, ensuring a bespoke and personal sales journey for every customer.
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Retail Consultancy
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Property & Landlord Management
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Recruitment & People Development
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Merchandising
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Stock Management & Sell-out
Benefits
Engage
We engage customers through inspirational stores and staff.
Boost
We boost customers’ perception of your brand through our state-of-the-art retail environments.
Streamline
We streamline the supply chain by eliminating surplus distribution partners.
Introduce
We introduce your brand to global markets through our extensive international network.
Manage
We manage a passionate and knowledgeable workforce that is an extension of your brand.
Talk to our team of technology retail experts.
Latest News
SES Westfield London is OPEN
The inauguration of the Samsung Experience Store at Westfield London marked the commencement of an exciting journey into the realm of innovation and customer-centric excellence. With eager anticipation, a lengthy queue of customers eagerly awaited the grand opening...
SES Westfield London is almost here
On the brink of the grand opening of SES Westfield London on Friday, January 5th, the excitement is palpable! As we eagerly anticipate this momentous occasion, it's essential to extend our heartfelt gratitude and congratulations to every individual who has contributed...
That’s a WRAP
Come join us on our social media platforms to catch a glimpse of our PRS Wrapped 2023 Reel! This past year has been an absolute whirlwind of firsts, milestones, and countless other noteworthy moments that we've been eager to share. Unfortunately, even with all the...
See us on Instagram
🎉 PRS Turns 8! 🎉
After an amazing weekend of celebrations, we’re keeping the energy high all week long! 🎊
“Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ Today, we spotlight our Regional Management Team – Douglas Munro & Julia Ditchfield ✨
Both have had different journeys since the very beginning of PRS, but their dedication and impact have helped shape who we are today. 🙌
Take a look at Doug`s journey below and later on today, Julia will make her entrance!
Doug Munro
I still vividly recall walking toward the newly refurbished store, feeling a mix of excitement and curiosity about what lay ahead. I was paired up with Colin Burns again, which brought a sense of familiarity to the fresh start.
I joined PRS because it felt like a rare chance to be part of a start-up with real potential. The leadership stood out, people I genuinely wanted to work for, and I was drawn to the idea of contributing to a product focused business. What’s kept me here for eight years is that same uniqueness, the inspiring people driving the company, and the rewarding nature of being part of something so dynamic.
My journey at PRS has been anything but static. I started by opening the Edinburgh store, then took on a cluster role supporting Milton Keynes, Newcastle, and Leeds. Over time, I found myself guiding incoming managers, working in Oxford St support, and stepping into a Regional Manager role. Later, I covered all stores before returning to RM for Region 1 with a different store split. It’s been a whirlwind of growth and adaptation.
The most striking change has been the growth in our teams and the incredible level of internal progression. It’s inspiring to see how much we’ve expanded and how many opportunities have opened up for people within the company
It`s not so much innovation, but our adaptive process responding to shifting customer behaviours, the economy, and the willingness to experiment and learn from setbacks. Our ability to progress!
#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores #ourpeoplemakethedifference

`What has never changed at PRS&?`
We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ We’re back with the final question for our Managing Director, Stephen Cochrane! ✨
In this final part we asked, `What is one thing about PRS& which hasn`t changed since day one?`
Watch below for his great response!
We also were able to squeeze in one more question - `Which three words describe PRS& for you?
- Collaborative, Curious, Evolving
We couldn`t agree more!
Thank you for sharing Stephen Cochrane, here`s to many more years of being all of these! 🥳
We will be back tomorrow to continue, “Celebrating the Faces Behind 8 Years of PRS” 🙌
#PRS8Years #OGsofPRS #OurJourney
#samsungexperiencestores
#ourpeoplemakethedifference

🎉 Welcome Back! 🎉
`What has been the biggest change or innovation?`
We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ We’re back with our Managing Director, Stephen Cochrane! ✨
Sharing some incredible insight so far, check out below when we asked - `What has been the biggest change or innovation at PRS in your opinion?`
Tune in later today for the final part! 🙌
#PRS8Years #OGsofPRS #OurJourney
#samsungexperiencestores
#ourpeoplemakethedifference

PRS Turns 8! 🎉
`What drives you at PRS?`
We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ Today, we find out all about our Managing Director, Stephen Cochrane!
In Part three, he shares what has driven him over the past 8 years and continues to drive him into the future with PRS&!
Watch below and stay tuned for more insight from Steve today and from our PRS originals for the next 8 days, who show us what PRS& is all about!
#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores
#ourpeoplemakethedifference

🎉 Welcome Back! 🎉
We’re continuing “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on the incredible OGs who have shaped PRS since day one. 💙
✨ Today, we find out all about our Managing Director, Stephen Cochrane! ✨
We hope you enjoyed Part One, where Steve shared his first memories of PRS.
Now, in Part Two, he takes us through the reasons for the creation of PRS itself! 🚀
Watch below and stay tuned for more insight from Steve and from our PRS originals for the next 8 days, who show us what PRS& is all about!
#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores
#ourpeoplemakethedifference

🎉 What a Weekend – PRS Turns 8! 🎉
After an amazing weekend of celebrations, we’re keeping the party going all week long! Not only will we be sharing highlights from the celebrations, but we’re also thrilled to kick off “Celebrating the Faces Behind 8 Years of PRS” – an 8-day spotlight on our incredible OGs who have shaped PRS since day one. 💙
✨ Today, we spotlight our Managing Director, Stephen Cochrane! ✨
In Part One, Steve shares his very first memories of PRS – watch below! 🎥
Stay tuned for Part Two coming soon! 👀
#PRS8Years #OGsofPRS #OurJourney #samsungexperiencestores #ourpeoplemakethedifference

🎉 Today, PRS& is Turning 8 – Happy Birthday PRS& 🎉
Since our birthday falls on a Saturday this year, we’re keeping the celebrations going for the next week! 🙌
This year, we’re shining a spotlight on some of the incredible colleagues who have been with us since the very beginning – the faces behind 8 years of PRS who have helped us grow and thrive into what we are today. 💙
Keep an eye on our socials from Monday 24th, as we dedicate 8 days to celebrating our OGs of PRS! We’ll also be sharing snapshots from the birthday celebrations across all of the stores and head office – so get ready for a week full of appreciation, memories, and fun! 🎊
For now, check out just how far PRS& has come by watching our video below! 🚀
#PRS8Years #CelebratingOurPeople #PRSOGs #ThankYou #samsungexperiencestores #ourpeoplemakethedifference

PRS SES at Samsung’s National Trainer Summit!
Earlier this year, 13 incredible delegates represented PRS at Samsung`s National Trainer Summit. Over two days, they got exclusive hands-on time with the brand-new Galaxy S25 series, working closely with Samsung national training team to soak up all the knowledge to prepare for launch!
🎉 A huge thank you to:
👉 Elliot ( SES Leicester), Sam (SES Norwich), Owen (L&D), Reuben (SES Stratford), Jena (Contact Centre), Wale (SES Oxford Street), Joe (SES Edinburgh), Keith (SES Liverpool), Dylan (L&D), Jack ( SES Bristol), Lewis (SES Trafford), Mike (SES), Zaman (SES Westfield London), and Nasim (SES Canary Wharf).
Looking forward to the next one! 🚀
At SES, when a major launch like this approaches, the preparation behind the scenes is immense. The work done by PRS L&D ensures every SES colleague can have effortless, confident conversations with customers. From roadshow training delivered by Owen and Dylan to post-Galaxy Unpacked follow-up training, every step is meticulously planned and executed.
👏 Well done to our L&D team, Owen Clayton and Dylan Solomon—on to the next challenge! 💪
#Samsungexperiencestores #PRS #GalaxyS25 #NationalTrainerSummit #prspeople #excitingtimes #samsungunpacked #technews #technology #samsunggalaxy

🏃♂️ @ditchstagram7 , our General Manager at SES Trafford, is running the race of his life this Sunday – all in aid of @mindcharity , the national charity PRS& proudly supports! 💙
If you’d like to show your support and donate, go to this link 👉
https://www.justgiving.com/fundraising/prsliverpool202324
Josh, we are so proud of you – we can’t wait to see those epic finishing line shots! 🙌👏💪
#GoJosh #MindCharity #ProudMoment TeamSES #samsungexperiencestores #ourpeoplemakethedifference

🌸 International Women`s Day 🌸
Today is the final day of our `She is PRS` Campaign, thank you to everyone who contributed!
We continue spotlighting incredible women in our stores, our customer experience experts See below for Part Three 🥳
Jade San - SES Oxford Street
My name is Jade, I`m a part time CEE, been with PRS since the beginning
Outside of PRS I also work as a freelance designer specialising in graphics and typography. I like to eat, travel and read market and trend reports.
A working day at PRS goes very quick, I mostly manage and audit stock counts at SES Oxford St.
There`s a demand for women in tech, we are at the forefront of technology, working here will no doubt help build the background and foundation of knowledge for any future careers - you will definitely learn something new everyday.
Marwa Sheikhuna - SES Stratford
Hi I`m Marwa. Outside of work I like to go on walks, go to the gym, eat with my friends and travel. I have also recently joined a women`s swimming club which I am enjoying. PRS is like a family, I love how culturally diverse it is and how everyone gets along with each other. It`s the perfect place to get into tech as a woman and there are always so many amazing opportunities to grow and develop. Having female managers at PRS is also very empowering and inspiring
Afruza Nazmin - SES Stratford
My name is Afruza and I am a CEE. I like to do henna, bake and be creative as it’s one of my hobbies. I also like exploring new things with my friends. What I like about PRS is the success of culture and the diversity. You have a team that’s like a family and make work a very enjoyable environment.
To any females wanting to join, don’t be nervous! We have a big support system here!
Ameena Uddin - SES Stratford
My name is Ameena and I am a CEE. I like to spend time with my family and friends, I enjoy travelling to new places and reading. What I like about PRS is how the company celebrates different cultures and religions. Stratford store is that it feels like a family. To any girls who would like to join PRS You’ll be joining a team full of support from female colleagues.
#internationalwomensday #samsungexperiencestores

🌸 International Women`s Day 🌸
Today is the final day of our `She is PRS` Campaign, thank you to everyone who contributed!
We continue spotlighting incredible women in our stores, our customer experience experts and customer service advisors! See below for Part Two! 🥳
Shae Smith - SES Trafford
My name is Shae and I have worked at PRS since January 2023. I am a CSA with a Level One certificate. I also recently did a Recruitment Executive Secondment with the People Team. I have a degree in Fashion Marketing and Management.
I am a vibrant, and charismatic individual with a flair for expressing myself creatively. Outside of work, I have a bold sense of style, wearing colourful fashion and leopard print. I enjoy a brunch date and singing randomly, bringing a lighthearted energy to those around me. Travel is also a big part of my life, as I love exploring new places and experiencing different cultures. I share my home with two adorable cats and my partner.
During my day you`ll often see me helping customers with sales or repair appointments. I am also always on hand to assist any colleagues with issues or questions they may have.
There are women throughout all different levels of business and continual encouragement to learn and grow. There`s a real family feel within my store, providing a very safe and inclusive environment
Emma Stewart - SES Trafford
I am a CSA at PRS
I like to think I`m hardworking and always busy, I like to have fun!
Outside of work I am a student journalist and spend my time writing blogs, making podcasts and interviewing people from different walks of life.
I spend my day at PRS helping customers and newer members of staff, I enjoy doing tasks in L1 too
-There are females in every aspect of the business, from CSA to management
Shanandha Srinivasan - SES Westfield London
I mostly spend my time outside of work exploring London and watching movies and series
I have been in the company for one good year and through all ups and downs it was a fun ride working with PRS and always found support either from management or colleagues to grow
#sheisprs #samsungexperiencestores #internationalwomensday2025

🌸 International Women`s Day 🌸
It is the turn of our incredible women in our stores, our customer experience experts and customer service advisors! See below for Part One! 🥳
Ria Mamon -SES Stratford
My name is Ria, I am a CEE. Outside of work, I enjoy eating new foods, being in nature and exploring places . What I love most about working at PRS is the positive and inclusive atmosphere. From day one, I felt welcomed and valued, and it’s clear that the company truly cares about its employees. At the Stratford store, the sense of teamwork is what makes each day enjoyable. For any women considering joining PRS, I’d definitely encourage you to go for it. You’ll be part of a team that empowers and uplifts each other, with strong female leaders who inspire and motivate us every day
Alyssa Joy-Baker - SES Stratford
My name is Alyssa, I am a CEE. Outside of work, I love to have me time. This could include listening to music, having long baths and plenty of sleep. Also self care is imperative to your mental health. Finally, travelling feeds my curiosity and sprit as i get to explore new places. I enjoy working at PRS, as you get to learn about different products and get to grown you own skills for example, become a L1. To any girls who would like to join PRS, go for it you won’t regret it! You will be joining a supportive team who will treat you like family.
Natalie Hurtado - SES Oxford Street
Hey! I work at PRS as a Sales Assistant and Level 1.
As a person, I`m pretty quiet and calm. I enjoy anime, video games, and graphic design. Outside of work, I study graphic design at university. Also, I want to mention that I am autistic.
Everyone is treated equally, and women are respected just like everyone else.
Sharan Orobator- SES Trafford
I`m Sharon and I`ve only joined PRS recently, as a CSA.I`m currently studying dentistry at university. Outside of work and study I have a variety of interests. I play netball every week with my course`s team, sketch doodles all over my notebooks and attempt new songs on the piano
At PRS, you`re always encouraged to try your best in an environment where support is always there
#internationalwomensday #samsungexperiencestore
